Pre-conference: When possible hold a Pre-conference to determine the provider's goal for the medical interview.
Introduction: Formally introduce yourself to both the patient and provider.
Referrals: The interpreter is able to refer the patient to the appropriate support services rather than assuming the social work role.
Positioning: The seating arrangement will be adjusted to ensure the most interaction between the provider and patient.
Privacy: Allow privacy as dictated by the appointment type.
Body Clues: Observe and report any body language, cues that might not be observed by the provide.
Communication Modes: Choose the appropriate mode of interpretation for .the specific medical event. First or third person, consecutive versus simultaneous.
Accuracy: Accurately transmits information between the patient and provider.
No omissions, additions: The interpreter will not omit, delete or add information to the interpretation session.
Transparency: Employ transparency as to ensure that communication can be reestablished.
Clarification: Asks for repetition, explanation or verification of concepts when appropriate.
Confidentiality: Ensure that confidentiality and the interpreter’s Code of Ethics are maintained.
All verbalization will be transmitted: Informs all parties in theppointment that everything will be transmitted with no exception.
Limited advocacy: Advocacy is only done upon systemic barriers and is done within a team operation.
Cultural Brokerage: Cultural brokerage is only done when communication breaks down and is requested by the provider to assist in understating a cultural nuance. Although the interpreter may be a cultural expert it cannot be assumed that an individual will be knowledgeable to all the diversity given within an ethnic group.
The voice of the patient and providers: The interpreter does not advise, counsel or interject personal opinions.
The interpreter is not the educator or the provider but rather the voice and ears for the parties involved.
Diplomacy: Diplomatically negotiates difficult situations with patients, providers and staff.
Conference calls: Encourages conference calls to facilitate communications between the providers and patient.
Transmission of information: Interpreters shall render the message faithfully, always conveying the content and spirit of the speaker, using language most readily understood by the person whom they service.
Professional conduct: Interpreters shall accept assignments using discretion with regard to skill, setting, and the consumers involved.
Role: Formally establishes the interpreter’s role from the beginning of the medical appointment. Clearly established that the interpreter is only the bridge of communication for all spoken prose.
These standards are a compilation of ideas and adaptations from several resources: Medical Interpreting Standards of Practice, Bridging the Gap, Sign Languages Code of Ethics, and OHSU’S Medical Interpreter Program and now used with National Council of Healthcare Interpreting.